When's my H&M return deadline?
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- In-store returns need the receipt or e-receipt and the original payment method; items must have tags attached
- A $5.99 fee is taken from mail-in returns of online orders; in-store returns are free
- Not returnable: Final Sale and red-sticker Sale items, Pre-Loved items, gift cards, opened cosmetics, earrings, underwear (not bras), bodysuits
- The page doesn't say whether the 30 days start at purchase or delivery; we count from purchase to be safe
Policy last checked Oct 8, 2026.
ReturnBy is an independent tool and is not affiliated with any retailer. Return policies change — always confirm on the store's official site before returning.
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H&M's return policy, in plain English
- Most items: 30 days from purchase
Holiday shopping? Here's the 2026 deal
Not yet confirmed — check store.
The fine print
- In-store returns need the receipt or e-receipt and the original payment method; items must have tags attached
- A $5.99 fee is taken from mail-in returns of online orders; in-store returns are free
- Not returnable: Final Sale and red-sticker Sale items, Pre-Loved items, gift cards, opened cosmetics, earrings, underwear (not bras), bodysuits
- The page doesn't say whether the 30 days start at purchase or delivery; we count from purchase to be safe
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Questions people ask about H&M returns
How long do I have to return something to H&M?
Most items: 30 days from purchase.
Does H&M extend returns for the 2026 holidays?
Not yet confirmed — check store.
Do I need a receipt to return to H&M?
In-store returns need the receipt or e-receipt and the original payment method; items must have tags attache.
What can't be returned to H&M?
Not returnable: Final Sale and red-sticker Sale items, Pre-Loved items, gift cards, opened cosmetics, earrings, underwear (not bras), bodysuit.
Does H&M charge a return or restocking fee?
A $5.99 fee is taken from mail-in returns of online orders; in-store returns are fre.
Where is H&M's official return policy?
On hm.com: https://www2.hm.com/en_us/customer-service/returns.html