Lost the receipt? Don't panic.
It happens to everyone. Lots of stores can find your purchase with the card you paid with, your phone number or your order number, or they'll give you store credit instead. Here's what each store says.
| Store | Receipt rules |
|---|---|
| Amazon | Their policy page doesn't say — best to ask the store. |
| Apple | Window is 14 days from the date you receive the product from Apple; receipt required |
| Best Buy | Their policy page doesn't say — best to ask the store. |
| Costco | Their policy page doesn't say — best to ask the store. |
| CVS | With a receipt: refund to the original card or store credit. Without one: exchange or store credit, possibly at the lowest price in the last 60 days |
| Dick's Sporting Goods | Without proof of purchase you need a valid ID and get store credit at the lowest selling price |
| Gap | Returns with a receipt accepted within 30 days of purchase (or delivery for online orders) New sunglasses: 30 days with the original receipt and tags attached |
| H&M | In-store returns need the receipt or e-receipt and the original payment method; items must have tags attached |
| Home Depot | Proof of purchase required |
| IKEA | Receipt and valid government-issued photo ID required to return or exchange Full refund with proof of purchase for unopened (365 days) and opened (180 days) items |
| Kohl's | Most returns accepted with or without a receipt; without one you get merchandise credit at the lowest 13-week sale price |
| Lowe's | Proof of purchase required (receipt, order number, payment card, phone number or MyLowe's account); photo ID may be required |
| Macy's | Their policy page doesn't say — best to ask the store. |
| Marshalls | Shipping confirmation email serves as the receipt for free in-store returns of online orders Holiday gift returns with a receipt receive store credit |
| Nordstrom | Without a record of sale, ID is required and the refund is a gift card at the current price |
| Old Navy | Kids' Guarantee: kids' clothing and shoes with a manufacturing defect can be returned in store within 1 year with a receipt |
| Sam's Club | Their policy page doesn't say — best to ask the store. |
| Sephora | New or gently used products refunded to the original payment within 30 days of purchase; proof of purchase required |
| Target | Returns without a receipt may be limited; opened or damaged items may be refused |
| TJ Maxx | Shipping confirmation email serves as the receipt for free in-store returns of online orders Holiday gift returns with a receipt receive store credit |
| Ulta | Proof of purchase is required unless Ulta can verify the purchase in its system, plus a government-issued physical ID and a phone number or email Gift-receipt returns within 60 days get an exchange or merchandise credit only |
| Walgreens | Original receipt or order number required Returns after 30 days or without a receipt are at the store manager's discretion, usually as store credit or a gift card |
| Walmart | Window is counted from purchase, or from receipt for delivered orders Refund goes to the original payment with a receipt or order number; card, phone or email lookup may work without one Major appliances need a receipt |
| Wayfair | Their policy page doesn't say — best to ask the store. |
| Zara | Store returns are free with the Zara QR or receipt; drop-off point returns cost $4.95, taken from the refund |